*free shipping on all orders over $60 USD
- Orders placed after 2pm (EST) will be despatched the next business day.
- For deliveries outside of the United States, import fees may be applied at customs.
- We're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!
Extended Christmas returns policy
We’ve extended our usual returns policy just for the festive season. Any gift bought between 19th October and 24th December 2020 can be returned up until 10th January 2021, if it’s unwanted or unsuitable.
30 days to return
We are happy to refund or exchange any item (including sales items) within 30 days from the date of arrival, if for any reason you change your mind (subject to our terms and conditions).
You will receive your pre-paid UPS address label with your order. If you require a new label, please contact us at firstname.lastname@example.org
How to return
• Fill in the returns form enclosed with your order.
• Use the returns address label included in your order.
• Package your items carefully, with each item in its original perfect condition and all labels attached.
What is the refund process?
• Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
• Please note that it can take a few more days for your bank to complete the refund, depending on their processing time.
What is your return address?
Holly and Beau Limited, c/o RubyHas, 75 Spence Street, Bay Shore, New York, NY, 11706, United States.