Delivery & Returns

US Shipping

Standard delivery: FREE domestic shipping on all US orders over $120 and $7.95 for orders under $120 (Tracked, 5-7 business days)

Please note: all orders are shipped from our warehouse in the UK and are sent using a DHL Globalmail Tracked shipping service. We are pleased that we are able to subsidise this shipping service for customers and are also able to offer free tracked shipping when you spend $120 or over.

I’m afraid that we're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!

Returns

30 days to return

We are happy to refund any item (including sales items) within 30 days from the date of dispatch, if for any reason you change your mind (subject to our terms and conditions).

To be eligible for a return, your item must be unworn, unwashed and have the original tags and any hygiene seals still attached.

If you'd like to return a product, please email our Customer Care team at sales@hollyandbeau.com Holly & Beau orders to the US are exempt of duties and taxes as long as the total order value (including the shipping fee) does not exceed £600.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please use a carrier which offers a tracked and insured service, unfortunately, we cannot issue a refund on goods that don’t arrive.

Refunds

Within 3 working days of receiving your returned item, we will send you an email to confirm that your card has been refunded.

Please note that it can take a few more days for your bank to complete the refund, depending on their processing time. 

You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).

Please note: we are a UK based company and some card issuers may charge additional international transaction fees.