Delivery & Returns
Standard delivery: FREE domestic shipping on all US orders over $80 and $4.99 for orders under $80 (Tracked 5-8 business days)
Please note: We're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!
We are happy to refund any item (including sales items) within 30 days from the date of dispatch, if for any reason you change your mind (subject to our terms and conditions).
To be eligible for a return, your item must be unworn, unwashed and have the original tags still attached.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please use a carrier which offers a tracked and insured service as unfortunately we cannot issue a refund on goods that don’t arrive.
Please post your item/s back to the below address with your order number marked on the outside of the parcel;
C/o Holly and Beau Ltd,
Kable Product Services,
4275 Thunderbird Lane,
Fairfield, Ohio, 45014.
Christmas Extended Returns Policy
Items purchased online from Wednesday 27th October 2022 will benefit from our extended Christmas returns policy. You will have until 16th January 2023 to return your item to our returns address.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January.
Within 3 working days of receiving your returned item, we will send you an email to confirm that your payment method has been refunded.
Please note that it can take a few more days for your bank to complete the refund, depending on their processing time.
You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).